DOCUMENT · EZLOXK REFUND DESK

Refunds — stated before you ever need it

The refund desk.

The rule, the desk, and a human on the other end — the same transparency we sell with.

01 — The rule

Full refund before production starts.

Terms of engagement · stated at checkout · on the record

Once the brief locks, the slot is committed and production spends real capacity — from that point the fee stays. Before that line, every rupiah walks back. Read the full terms ↗

02 — The desk

Request one.

Prove the order is yours with the TXN number and the checkout email. Every payment method we accept — card, e-wallet, QRIS, direct debit — is refunded through Xendit back to the source. A human replies within one business day.